- Customer care
The item you have purchased is a masterpiece, made of genuine leather. In Veari love for art goes from one generation to another in each piece made, involving the work of more than 100 hands of our craftsmen; ranging from leather tanning to looking after every detail of manufacture, making a product of character and value. We support the durability of our products and offer an unconditional guarantee against any manufacturing defects during normal use for 7 days.
SHIPPING & RETURN POLICY
*US ESTIMATED DELIVERY TIMES
Standard shipping 7-10 business days from when package is shipped.
Expedited shipping 3-5 business days from when package is shipped.
Two day shipping 2 business days from when package is shipped.
Next day air Next business day from when package is shipped
PO Box and APO Not available
Alaska, Hawaii and Puerto Rico Shipping times vary.
Shipping times do not reflect order-processing time. Please allow up to 72 hours for processing of orders M-F.
Shipping costs are based on the carrier and delivery method request. Signature may be required on orders shipped for overnight delivery or any order over $199 USD with different billing and shipping adresses. This is a secure delivery of your package. All shipments made within the continental United States (excluding Alaska and Hawaii) are considered Domestic. In-stock orders are shipped from our warehouse within 5 business days. Business days fall between Monday and Friday for any non-holidays. We do not offer weekend delivery. During inclement weather shipping may be delayed and DHL does not guarantee next day or two days delivery methods.
Shipping rates include any applicable customs fees. Customs fees are non-refundable. Customers who reject an international shipment will be responsible for the customs fees and shipping charges to and from your country. Please understand that DHL does charge shipping fees and custom fees in the event that you refuse your delivery. The cost of 2-way international shipping plus custom fees will be deducted from your refund. Currently return charges for international packages are the responsability of the customer. We now ship to to over 30 countries and are adding more every day. Countries include: Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxemburg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Republic of Korea, Saudi Arabia, Singapore, Spain, Sweden, Switzerland , United Arab Emirates, United Kingdom of Great Britain and North Ireland.
* We do not offer Money Back on custom made products, and exchange in custom made shoes or boots are only eligible for size swap.
* Return shipping costs are to be paid by customer.
For your personal shipping inquiries, please email us at: email@example.com.
Please read carefully:
Client must request and pay for additional shipping insurance for the total value of the product to be delivered. If the client request parcial or full refund of the product in the event of missing item or open boxes, the client is obligated to present all the paperwork requested by the shipping company in order to file the claim and get parcial or full refund. (i.e. open box or visible damage receipt provided by the courier at the time of delivery stating that the package had visible damage or was open).
In case that the client does not pay the additional insurance and/or does not have the requested paperwork at the time of the claim, veari is not responsible for covering the fees or refund of missing products or damaged goods.
INSURANCE EXTRA FEE
Our shipping guarantee offers you the protection and safety for your valued items, during international transport. We will send the replacement package inmediately at no additional cost if the package becomes lost or damaged. *Shipping guarantee only applicable for imternational shipping.
IN STORE RETURNS
We are very proud of every one of our VEARI products. Nevertheless, if you find yourself dissatisfied with your purchase in VEARI for a factory defect, we accept exchanges or returns on the merchandise purchased with original purchase ticket, package and price tags in its original condition, effective until 7 days after day of purchase. The merchandise should be in good condition in order to be resold. Returns will only be good for store credit, no money reimbursements available. Your in store credit is only valid for 365 days. For more details, suggestions email us at: firstname.lastname@example.org.The merchandise purchased through other VEARI retailers or department stores should be returned at the store where the merchandise was originally purchased and will be subject to the return policy of the retailer. *If you purchase an item through our physical stores and that particular item is not listed under the website catalog then your warranty will be that of the store where you purchased the item.
*All purchase made in Veari Outlet Costa Maya location are final sale.
Customer will directly contact our customer service via e-mail at email@example.com to request a return form that will be sent to the customer’s e-mail address. The form should be returned along with the products to be exchanged, with the original purchase ticket, package and price tags in its original condition, effective until 7 days after merchandise was received. The merchandise should be in good condition in order to be resold, the merchandise can be exchanged for another product of equal or lesser value, or it can be returned for online credit, no money reimbursements available. In order to assure that your exchange will be processed as quickly as possible, make sure to include your order number, customer’s full name and address. If this information is not available, along with the required return form, your request may take longer to be processed. Note that you will be responsible for the shipping costs, (The return of the item, and of the new item being shipped). The packages should be returned with the shipping costs already covered, and with a trackable shipping service; we do not accept returns if the shipping costs are not paid in full before being shipped back to VEARI. We are not responsible for lost or damaged items during mail transit. Note that this return policy is only available for online purchases made on WWW.VEARI.COM, if your items were purchased on a retail store they need to be returned to that location.
*Free shipping only apply for new orders.
*Coupons only apply for new purchases.
The address for items that are not listed under the website catalog, for returns or exchanges is:
Av. Rafael E. Melgar entre calle 10 Norte
Cozumel, Quintana Roo Mexico
The address for items listed under the website catalog returns or exchanges is:
#250 Tanca Street
San Juan, Puerto Rico.
Zip code: 00901
To our VEARI Community
We would like to dedicate a moment to recognize the severity of the crisis we currently find ourselves in, as a global community, as well as the fears and anxiety to contribute and give back to our community, as well as the fears and anxiety that we all have to face. Our team is working in different initiatives to contribute and give back to our community in this harsh times.
We are commited with our customers and community, therefore, we will continue providing the online delivery of our products and services. We have worked very hard to guarantee the wellbeing, health and safety of our customers, employees and community. We strongly believe that it is of great importance to do eveything possible to help reduce the transmission of the virus.(COVID-19).
We will be taking the necessary measures to preserve your safety when delivering our VEARI products to your door.
We are following the necessary instructions to prevent the spread of COVID-19 when shipping and handling your items, as well as at the time of manufacture.
We have implemented very strict protocols of cleaning and sanitation of all our products, packaging and warehouses. We are adding resourses to approach the questions and concerns that our community might have, either about our businessm products/services, or any useful information during the pandemic. We have been giving away face masks to our community, as well as to all our employees and families, for they can take proper measures and keep everyone safe.
We are with you on this, we really hope that with our efforts, we can all get back on our feet and continue with our normal lives. Meanwhile, the VEARI team will do eveything possible to guarantee the safety and well-being of our community, during these very difficult times.